With the backing of personal computer manufacturers, the disk drive industry adopted an analysis system in the 1990's called Self Monitoring Analysis and Reporting Technology or SMART. Thus, if a SMART error appears suddenly, it virtually always means, unfortunately, that the drive is about to fail and should be replaced.Ī third-party SMART software issued an alert: SMART tests indicate whether a drive is approaching imminent failure. Please see our Warranty Information page for replacement information.Įach Seagate hard drive engages in regular self-tests, and most computers automatically run regular SMART tests on the hard drive(s) installed on them. Therefore, if SeaTools indicates that the drive is failing, Seagate recommends backing up your data immediately and replacing your drive. A drive may be failing but continue to function normally for a short time, so SeaTools is often a better judge of whether the hard drive is failing than the drive's functionality at any given moment. SeaTools' PASS or FAIL is the standard that Seagate uses to determine whether a hard drive is still in good working order or is failing. Under what circumstances did the SMART error occur? If the drive does not spin up after all of those steps, please visit the Warranty page to begin a warranty replacement order.Connect the drive in a SATA-USB enclosure or something similar is possible.If the drive is still not spinning, connect it in another computer if possible.Check the power supply on your computer to determine whether it is providing sufficient electrical power to operate the drives and devices you have in your computer.Switch power cables with a device like a CDROM or DVDROM drive so that you are using a known-good power cable.Then repeat, only reconnect the hard drive and listen for it to spin up.Boot the computer up to see if the drive sound was audible before.Reconnect the power cord to the computer itself.Disconnect the power cable from the hard drive in question.Disconnect the power cord from the computer itself.Boot the computer and listen carefully.If you cannot determine whether the drive is spinning: If you do not hear or feel the hard drive spinning, the drive did not start. If you touch the side of the drive you should feel a slight vibration. Check to see if the hard drive is spinning. This will stop any power saving commands from being sent. Open the computer case and remove the data cable from the hard drive.If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Note: These steps are NOT applicable for SSD drives. If you have received a SMART error, we strongly recommend that you stop everything and make an immediate backup of any and all important data contained on this drive that is not already backed up. If a "SMART error" has recently appeared on your computer, this generally means drive failure is imminent or has already occurred. One error in particular, however, is more important than others to watch out for. This set of troubleshooting steps will attempt to get the drive detected again, or to conclude whether the drive has failed and should be replaced. Instead, some error message will occur, and it will become obvious that a serious problem has occurred. So, if the computer suddenly stops detecting the bootable drive, this will almost certainly mean that the computer will fail to boot at all. It is the source of most of the computer's operations. In the top window locate the drive and select it.Generally, if a SATA drive is configured as the bootable drive, then the computer relies on that drive to boot the computer and to launch Windows.In the left-hand column under Hardware, locate the interface you are using (SATA, USB, etc.).A separate Window will open with the Mac information.Double click on either System Information or System Profiler.Open the Applications folder (Command+Shift+A).For others, please see Document ID: 213111. Seagate USB devices have the serial number printed on the external case. Non-Seagate USB Devices with Seagate Drives Inside:.Expand the Disk Drive branch to see the model numbers:ĭownload SeaTools for Windows which displays all the required information.Use Microsoft Windows Device Manager to see the model numbers of your disk drive. In the example above the Drive Name is the same as the Model: ST32000540AS, the serial number is 9WM03PYK and the firmware revision is CC83. When running Drive Detect you will see a screen like this. Seagate DriveDetect.exe method (recommended):.These instructions require the drive to be detected by the computer to work. To identify your drive, retrieve the model number, serial number and firmware revision without removing your drive.
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